Olympic Peninsula Title

Olympic Peninsula Title is a premier family-run title agency in NW Washington with multiple offices and over 30 employees. After more than 40 years in business, Olympic Peninsula Title has positioned itself as a stable, client-centric company. It prides itself on doing what is right, even if it isn't easy.

The Challenge

Olympic Peninsula Title's President and CEO, Maureen Pfaff, has been in the title industry her whole life. She's seen many trends come and go over the years but immediately recognized the threat that wire fraud posed. She knew her company's processes weren't up to par.

Maureen understood that Olympic Peninsula Title needed a way to securely communicate with and verify the identities of buyers and sellers. She runs Olympic Peninsula Title with a mission to create the easiest possible closing process for clients, and she needed a technology partner that wouldn't complicate or confuse them.

Before using CertifID, we'd have to use clunky security features in our email accounts. Our old process wasn’t nearly as easy to use for our customers or safe for us.
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Maureen Pfaff, President and CEO at Olympic Peninsula Title

Before using CertifID, employees at Olympic Peninsula Title were required to use encryption and secure email tools to send information to clients. Clients would need to enter a password, decrypt the message, enter their information, re-encrypt the document, and reply. The process was cumbersome, frustrating for clients, and vulnerable to email compromise.

The Solution

In just a few days, Olympic Peninsula Title was up and running with CertifID. Olympic Peninsula Title began with a call to align on current processes and how CertifID would fit into the day-to-day operations. After a short training session and some Q&A with the escrow and title officers and internal administrators of the software, Olympic Peninsula Title began sending wiring information more securely than ever. Maureen said, "The training was great. It was easy for our team to learn the software, and the practice we gained made the whole process smooth."

CertifID fit seamlessly into Olympic Peninsula Title's workflow without disruption to the company's processes. Maureen shared that the closers could utilize CertifID without having to change their daily routines - something any escrow department truly appreciates.

Olympic Peninsula Title immediately began using CertifID as its default way to communicate wiring instructions to buyers. CertifID provided a streamlined experience and made clients feel protected throughout the transaction.

The Results

CertifID has transformed how Olympic Peninsula Title protects its clients and its offices. Instead of relying solely on risky email security measures that are cumbersome and difficult for clients, Olympic Peninsula Title leverages CertifID's services, which Maureen describes as "very user-friendly and easy to use."

Maureen also took a personal stand against fraud and began hosting seminars to educate her referral partners on the industry's dangers. With CertifID in its security toolbelt, Olympic Peninsula Title has distinguished itself among the competition and has demonstrated that they take security and wire fraud prevention seriously. Maureen took a significant risk factor and molded it into a competitive advantage for her business.

CertifID makes everyone in the transaction feel more secure. It’s easy for our customers to use while giving us peace of mind. It’s a product that has separated us from our competitors.
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Maureen Pfaff, President and CEO at Olympic Peninsula Title