"It's not a matter of if, but when you're going to get hit by a fraud. That the human link is the weakest link, and CertifID is a very small investment for the return."

"I just felt like that human element was too much pressure for our team members, and they do enough every day just to keep the business going and the clients having good experiences and protecting the title insurance that we issue."

"If you can pay a little bit of extra to make sure that that doesn't happen, it's just prudent to do that. And I couldn't encourage you more."