Samantha Keller, VP of Escrow Operations at TitleOne, has seen how wire fraud threats continue to overencumber the real estate industry

“I actually took a call not long ago from an agent who said, ‘I’m seeing all this stuff online about seller land fraud. That’s not real, is it?’ I was blown away. Yes, it’s very real. And we deal with it day in and day out.”

Before CertifID, TitleOne was relying on a completely manual verification process to manage outgoing wires. That meant checklists, callbacks, and extra steps that introduced friction and left room for mistakes.

"It was just super mundane, monotonous. We're all human. It's prone to errors, then, right?"

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Taking the guesswork out of secure transactions

Once TitleOne implemented CertifID, everything fundamentally changed, from how the team works daily, saving time and effort, to their approach to fraud prevention.

“The use of CertifID can completely change that. The team no longer has to do so many outgoing wire checklists. It’s just been a game changer.”

One of the biggest workflow improvements came with CertifID’s PayoffProtect feature. It’s now embedded into every transaction that involves an outgoing wire, and it’s a non-negotiable part of the team’s process.

“Our team checks every file, instantly validates the information in the dashboard, and gets that confirmation back. They can move forward with confidence, knowing their transaction is a little bit safer, well before we fund and record.”

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From perceived cost to long-term savings

Like many companies, the team at TitleOne was initially worried to take on another tech expense.

"Out of the gate, you're like, 'This is a huge cost for our company. How are we gonna swallow this?'

But that hesitation quickly turned into clarity.

For Samantha, the long-term protection is well worth the cost, especially when you consider the potential losses and customer impact if something goes wrong.

“In my mind, it's so easy to think, gosh, I'm going to spend this very minimal amount per transaction, even if I am passing along to a customer."

And what that small fee buys is peace of mind—with CertifID’s protection and up to $5M in direct insurance per file.

"The savings in the long term—they're not taking a loss. They're protected with the insurance policy if there's an issue with CertifID. Or just knowing we went through every step of that process to protect them... their transactions are going to be okay."

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A stronger, faster way to close

For Samantha and her team, CertifID has added a layer of trust and security that supports every member of the team, from escrow officers to customers.

“CertifID has just changed the process in that we can take those transactions, we can process them seamlessly, and we can just know every step of the way that it's secure. That everything's been validated, that we don't have concerns, that we're not going to get a call six months from now, and that a transaction was actually an issue. We can move from one transaction to the next knowing that we're not going to have to be looking over our shoulder.”

Now, Samantha is confident that CertifID has helped her team work faster, safer, and with more confidence than ever before.

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