Darcy Welton, Assistant Vice President at Lighthouse Title, knows how overwhelming it can be to verify wire information, especially when you're juggling multiple transactions a day.

“Before CertifID, we were calling to verify wire information, which took a lot of time out of our day. I used to send out half a million-dollar wires to sellers, and just hope I had [the correct wire instructions] in writing. But here's still always that chance that a fraudster or someone is going to hack into your system and get that information.”

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CertifID brought speed, integration, and a sense of relief

Darcy says the switch to CertifID was a time-saver and, more importantly, gave her team a real sense of peace.

“I know CertifID has my back. And if something did happen, they’re going to help me recover that money. I feel like whenever I get the green light from CertifID, I'm good to go and I can move on to my next task and not worry about it any longer.”

For a company as large as Lighthouse Title, consistency across offices matters. Now using CertifID is no longer optional; It’s built into the process.

“We have over 80 escrow agents. They don’t send out a payoff unless it’s been CertifID. That’s required. We have a zero tolerance policy for that. There's no reason not to use it. And the process of CertifID is just so fast and easy.”

CertifID integrates directly into the SoftPro system that Lighthouse Title already relies on, making secure workflows fast, familiar, and error-free.

“The integration with our SoftPro system is amazing. We can just click a button, and it uploads very easily. We don’t have to rekey a lot of information, so that is really nice.”

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Real support from real people

Even with a reliable system, questions can still come up. For Darcy and team, CertifID’s responsive customer support has made all the difference.

"I know when people fail [a verification within CertifID], and my escrow agents have questions, they’ll get a very quick response. Being able to reach out and actually get someone to help you at that time makes all the difference in the world. ”

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More protection, fewer worries

For Darcy, CertifID is a quiet powerhouse in the background: saving time, preventing loss, and proving its value every day.

“There's really no reason not to use CertifiID. The cost is minimal. The protection is amazing. It saves time, saves money, and it's efficient. I just don't know why someone wouldn't use it.”

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