Touchstone Closing & Escrow

Touchstone has been closing real estate transactions for many years. Through thousands of successful closings, its processes deliver the best possible closing experience. With the highest ratings on Google in all of New England for real estate closing firms, Touchstone aims to provide clients with a 5-star level experience.

A New Policy Around Wiring Funds

Touchstone's priority has always been providing the best possible closing experience for its clients, and wire fraud threatened that. John Chiesa, Controller at Touchstone, and his team realized that in order to provide the best and safest closing experience, they would need to invest in wire fraud prevention technology. 

Before implementing CertifID, Touchstones' policy around sending a wire to sellers was antiquated, frustrating, and, although thorough, still presented a risk. By employing CertifID, Touchstone aimed to eliminate time-intensive callbacks and any chance of funds landing in the wrong hands.

After a seamless and speedy implementation with the CertifID onboarding team, Touchstone changed its internal policies around wiring funds. Touchstone's new policy states that if any client or attorney wishes to receive a wire, they'd have to go through CertifID's secure validation process. There is no second option, and if a client does not oblige, they simply receive a check.

If you want a wire, you can complete CertifID. If not, you can always receive a check. It was plain and simple, and made my life easier.

John Chiesa, Controller at Touchstone Closing & Escrow

Replacing their old processes with CertifID created immediate efficiency gains through time savings on callbacks. Instead of calling the clients before releasing each wire, John sends the wire as soon the details are returned to CertifID.

It saved my whole team a huge amount of energy, effort, and time. As we all know, as much time as we can save while doing things correctly is huge.

John Chiesa, Controller at Touchstone Closing & Escrow

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Touchstone's entire organization appreciates the peace of mind knowing its wires are secure. Touchstone's team could not imagine going back to their old processes, and John’s message to other firms considering the use of CertifID is:

If you’re going to wire funds out, you need to have a partner like CertifID.