The stakes are high in real estate, especially in attorney-states, where legal teams are often tasked with far more than legal counsel. 

Jack O’Donohue, Managing Partner at Touchstone Closing in Massachusetts, knows how critical his role is daily for his clients. That includes verifying large sums of their money under tight deadlines, all while trying to protect clients from the devastating impact of wire fraud.

“We're not trained accounting professionals.” Jack shared. “So we learned through hard knocks and struggles. We had hired somebody to be a controller, really for the sole purpose of making those callbacks and following the best practices at the time. But it always felt grossly inefficient to wait on human beings to pick up the phone and call each other back.”

‍

From an “aha moment” to a must-have

Jack first came across CertifID at an ALTA Conference, and immediately knew it was the missing piece.

“It was an aha moment. It was something that we were struggling with for a long time,” he said. “And the concept of tying it with an insurance product is unique. In an instance where you send half a million dollars to the wrong place, there's nobody coming to save you.”

Except CertifID, of course.

‍

Millions protected, and one less thing to worry about

Since adopting CertifID, Touchstone Closing has secured thousands of high-value transactions from potential fraud.

“We’ve saved millions,” said Jack. 

And even while fraudsters continue to target the firm, they’re confident in their security.

“There's been many examples [of fraud]. [In one instance], a quarter of a million dollar payoff was provided to a paralegal at a colleague’s firm. She sent it over to us. But we put it through PayoffProtect, which determined it was fraudulent. It saved us.”

CertifID’s impact isn’t just measured in dollars, says Jack. It’s changed the way Touchstone Closing operates from the inside out.

“It's peace of mind to the ownership of our firm, to our staff, and to our clients,” he said. “Without a partner like CertifID, we couldn’t operate the way we do.”

‍