The weight of fraud prevention used to land squarely on Amy Gregory's team. Processors and closers at Florida Agency Network (FAN) had become part-time fraud investigators. Reporting suspicious emails, documenting incidents, and coordinating with a Secret Service contact. 

“That's a lot of manpower for our team, that by the way do other jobs, that is not their primary." Today, with CertifID in place, that pressure is gone.

Amy Gregory is the President of Florida Agency Network. She has over three decades of experience in the title industry. Over the years, she has seen the industry grow and the increase in fraud alongside it.

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Why the human element wasn't enough

FAN had seen CertifID demoed for years. They had safety mechanisms in place, double checks, triple checks. For a while, that felt like enough. Then the fraud curve bent sharply. "Fraud just gets better and better and better in a scary way," Amy says. 

 "I just felt like that human element was too much pressure for our team members, and they do enough every day just to keep the business going and the clients having good experiences and protecting the title insurance that we issue."

Florida Agency Network got started with CertifID and hasn't looked back.

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Letting the title company stay the title company

Before CertifID, when something suspicious surfaced, Amy's team handled it themselves. They documented the incidents, reported the emails, worked their Secret Service contact. It was time-consuming, stressful, and frankly outside their lane.

Now, when a buyer sends money in and something feels off, Amy's team put it in CertifID’s hands. 

"You have those right contacts, you have those right steps." More than that: "also as the title company, [CertifID is] allowing us to remain the title company and not the fraud experts."

The $5 million in direct insurance coverage behind the platform sealed it. "That security and that sleep that we can get at night knowing that that's there is crucial." 

Amy also notes that in some states, the cost can be passed to the client — worth checking with local associations before assuming it's a pure business expense.

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Her advice to anyone still on the fence

Amy's message is short and unambiguous: "Jump. Jump. Do it." 

She's thought through what getting it wrong actually costs. "Not just the monetary loss, but the reputational loss, the client's lack of confidence in us, even your team members that may have some questions on that. So it just goes so deep."

Thirty years in title taught Amy that you can't be good at everything. Bringing in CertifID wasn't giving something up — it was letting the right people do what they're best at, so her team could do the same.