Hartmanlaw adopted CertifID after industry best practices failed to prevent wire fraud.

Like all high quality law firms, Hartmanlaw had standard best practices for preventing wire fraud in its offices. However, with the fraud landscape growing at an incredible rate, best practices were still not enough to prevent one of its clients from being tricked into wiring funds to a fraudulent account. After engaging CertifID's Fraud Recovery Team to help recover the stolen funds, Hartmanlaw adopted CertifID as its tool for preventing wire fraud in its offices.

Hartmanlaw adopted CertifID after industry best practices failed to prevent wire fraud.

Like all high quality law firms, Hartmanlaw had standard best practices for preventing wire fraud in its offices. However, with the fraud landscape growing at an incredible rate, best practices were still not enough to prevent one of its clients from being tricked into wiring funds to a fraudulent account. After engaging CertifID's Fraud Recovery Team to help recover the stolen funds, Hartmanlaw adopted CertifID as its tool for preventing wire fraud in its offices.

Type:

Law Firm

Customer:

Hartmanlaw, LLC

Integration:

Hartmanlaw, LLC

Leading the way. Shining a light. Clearing a path.

Hartmanlaw, LLC is a friendly, resourceful boutique law firm specializing in real estate closings and providing ancillary services related to real estate law, title examination, title insurance, and estate planning.

In addition to an unwavering foundation in the ethical practice of law, the firm’s well-known benchmark trait is its commitment to superb customer service. The firm strongly believes in providing large firm knowledge with small town friendliness. Hartmanlaw utilizes the latest computer technology and data protection systems to better serve its clients with higher quality legal representation, efficiency, and protection for personal data and the transfer of funds.

When Best Practices Still Aren't Enough

Hartmanlaw knows the importance of wire fraud protection because it has experienced a wire fraud unravel first hand.

In the spring of 2021, a Hartmanlaw client was tricked into wiring their down payment to a fraudulent account. Hartmanlaw always used industry best practices to prevent fraud in its transactions including warnings in all client communications, introductory letters, and email footers to inform clients that wiring instructions would never arrive via email. Nevertheless, the client received an email with fraudulent wiring instructions and proceeded to wire their down payment funds to a fraudulent account.

Despite Hartmanlaw warning the client of the dangers of wire fraud and informing them they would never email wiring instructions, the client still felt Hartmanlaw was at fault for the loss of their funds. With a potential legal battle brewing, Hartmanlaw looked to CertifID's Fraud Recovery Team.

Following a timely phone call to CertifID’s Fraud Recovery Team, action was immediately taken. CertifID walked Hartmanlaw’s client through the recovery process and contacted federal agencies and financial institutions to freeze and return the client’s funds. CertifID supported Hartmanlaw and its client through the recovery process and was able to return the entirety of the stolen funds to Hartmanlaw’s client.

From our point of view, as a law firm, we know there would have been litigation over it and a drawn out battle. Instead everybody gets to walk away made whole and feeling relieved.

Christina J. Adams, Senior Associate Attorney at Hartmanlaw

After experiencing a wire fraud first hand, it became clear to Hartmanlaw that its best practices were no longer enough to prevent wire fraud. That's when Hartmanlaw adopted CertifID as its wire fraud prevention solution.

The added security CertifID offered gave Christina peace of mind and made her feel that the firm was now fully meeting the standard of care for protecting its clients. Those same clients returned to her with praise and appreciation for Hartmanlaw taking such diligent care of their funds.

I hear a lot of people who are very nervous now about the wire process, and I think that nervousness is great. But, it’s also good to be able to address that with a system they feel comfortable using.

Christina J. Adams, Senior Associate Attorney at Hartmanlaw

Hartmanlaw’s decision to use CertifID did not come without apprehension. Like most people, Christina and her team worried about adding another tool and workflow change to their plates. With dedicated employees who have been there for decades, process changes are not always met with enthusiasm.

However, within a few days of using CertifID, that tune changed at Hartmanlaw. The team found CertifID easy to use and certainly appreciated the added efficiencies compared to their old processes. They can now send out instructions even while working from home or after hours and on weekends. Christina and her team feel CertifID has been a positive change and has streamlined their wiring processes.

My message [to other firms] would be focused on efficiency. We feel really confident in the process. It is very easy to use, and it definitely increases efficiency while still being completely secure.

Christina J. Adams, Senior Associate Attorney at Hartmanlaw

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